74 Hinston Rd

 Weymouth, MA 02189

E-Mail: tekmate@hotmail.com.com

(781) 335-9940

 

OBJECTIVE:

 Seeking Information Technology position, in the Boston Area, that will continue to utilize my certifications and troubleshooting\problem solving background. Self-motivated and levelheaded professional looking to establish or become part of valued team!

 

SUMMARY OF QUALIFICATIONS, SKILLS AND CERTIFICATIONS :

 

CERTIFICATIONS:

Network Plus, A+ certification, Linux Administrator, Unix Administrator, Tekmetrics Windows 95 and 98 Administrator, Dynamic Learning Systems (DLS) Technician, PC troubleshooting, CBWL Entrepreneurial studies, CompTIA Organization Linux+, Sair Linux & Gnu certified Professional, Internet Research and Evaluation (U.S.), Brainbench Network Technical Support, BrainBench HTML 3.2 certification, 

 

HARDWARE:

Desk top PCs and laptops, modems, video cards, sound cards, NIC cards, memory, CD ROMs, floppy drives, hard drives, mother boards, SCSI boards, and printers.

 

OPERATING SYSTEMS:

Windows XP, Windows 2000 Professional, NT 4.0 workstation, Windows 98, 95, 3.x, Dos all versions, RedHat, Caldera, Mandrake, Suse, and Slackware.

 

SOFTWARE:

MS-Office 95,97,2000,XP, Norton and McAfee anti-virus, Star Office, Front Page 98, Netscape Composer, AOL Press, Lotus Notes, QuickBooks, Perigren, Clarify, Alteris, Act!, Adobe Acrobat, Koffice, MS Publisher, Paint Shop Pro 7, Quanta Plus, WinFax PRO

 

CUSTOMER SERVICE:

13 years direct experience.  Possessing excellent interpersonal skills developed during work experiences.

 

EXPERIENCE:

Systems Administration, Microsoft NT 4.0, Windows 2000, and Linux  

Experienced with Novell clients

Implementation, administration, and troubleshooting of various software packages

Project Management

Client Support

Multi-protocol environments - TCP/IP, IPX/SPX, Netbeui, and Ethertalk

Ethernet, and Fast Ethernet media

Experience with a multitude of Windows applications

Experienced with batch files and shell scripting

 

Siemens Business Services, Canton, MA              2000 present

Lead Technician Network Engineer

Involved with one of the largest Windows 2000 rollouts at one of the top financial institutions. Performed multiple roles as Project Manager, Technical Lead and Corrected documentation. Helped manage issues after deployment.

Team lead on a Windows 2000 migration involving over 2000 users at a large pharmaceutical company. Corrected documentation. Scheduled technicians daily routine. Resolved any issues after deployment. Reinstalled/ researched users non Windows 2000 applications to see if they met specifications.

Team member for a large manufacturing companys Lotus notes deployment. Backed up important user data, installed software, and tested application, resolved any issues.

 

Part of the project team for a large financial company. Which entailed installing various applications, network connectivity, deployment of new computers and peripherals.

 

 

The Computer Merchant, Norwell, MA 2000

Thru Entex IT Services at Fleet Bank and Gillette

Customer Engineer

Fleet Technical Services, RI, Service Coordination Group.  Dispatch technicians for New England branches of Fleet Bank.  Followed up using Microsoft Office to order and keep track of parts, logistics, and work completion.

 

Gillette, Boston, EIG Help Desk.   Upgrade individual departments from C.C. mail to Lotus Notes. Worked on desk side support, with both desktop PCs and Laptops.

 

 

Danick Systems, Jamaica Plain, MA   1999

Computer Technician

Responsible for detection and prevention of viruses on all systems in the office and on out side company accounts.  Maintain internal Intranet site and provided accurate tech support for users.   Performed required work on all PCs both in house and outside.    Recovery of data from malfunctioning hard drives.   Set up Outlook 98 and Office 2000 for small businesses to allow for accurate scheduling.

 

 

Computer Access Direct, Hingham, MA                                                         1998 - 1999   Computer Technician

In charge of technical support up and down the east coast.  Worked on different makes and models of computer systems.   Efficiently handled high volume of warranty and service work, upgrades, repairs, and virus detection.  Had the ability to retrieve information off of malfunctioning hard drives.   Built systems using new or refurbished parts.    Had the ability to repair systems that other technicians could not.

 

 

Egghead, Boston, MA                                                    1997 - 1998

Assistant Manager

Promoted from sales associate to assistant manager in five months.  Made key contacts in Massachusetts computer industry.   Interfaced with other local businesses in the financial district increasing our revenues. Credited for increasing weekend sales from $300-$3,000.   Responsible for scheduling employees, rectifying daily accounts, and receipts, deposits and dealing with customer satisfaction and concerns. Trained all new sales associates.

 

 

OTHER PREVIOUS EXPERIENCE

 

Norwell Mobil, Norwell, MA                                                  1996 - 1997  & 1999 - 2000

Manager

Responsible for handling large amount of currency and lottery sales in a convenience store/gas station set up. Duties included maintenance of interior and exterior of store. Delegate daily duties to associates. Handle scheduling of associates, rectifying daily accounts, receipts, and deposits also worked to increase customer satisfaction.   Trained all new sales associates. Set up and maintenance of Quick Books and all inventory systems.